At Tropical Edition, each item is handmade with care. Due to the custom nature of our jewellery, totes, bags, and aprons, we do not offer refunds or exchanges unless the item arrives damaged or defective.

If your item is faulty, please contact us within 7 days of delivery with your order number and clear photos of the issue. We’ll be happy to assist.

Please note:

• Custom or personalized items are non-refundable.

• Items approved for return (not due to damage) will incur a 15% restocking fee to help cover handling and resale.

• Returned items must be unused, in original condition, and sent back within 14 days of approval.

• Shipping costs are non-refundable.

Questions? Reach out at [your email/contact form link]. We’re here to help!

Returns & Exchange Policy

At Tropical Edition, every item is handcrafted with love and attention to detail. We want you to love your purchase—but we understand that sometimes things don’t work out.

Returns

We accept returns on non-custom items within 14 days of delivery, provided the item is:

• Unused and in its original condition

• Returned in original packaging

All approved returns will incur a 15% restocking fee, which helps us prepare the item for resale.
Shipping costs are non-refundable. Return shipping is the buyer’s responsibility unless the item is damaged or defective.

Exchanges

We’re happy to offer exchanges on non-custom items if contacted within 7 days of delivery. Exchanges are subject to product availability and must meet the same return conditions as above.

Damaged or Faulty Items

If your order arrives damaged or defective, please email us at [your email/contact link] within 7 days of delivery with your order number and clear photos. We’ll work quickly to replace or refund the item.

Non-Returnable Items

• Custom or personalized products

• Sale or clearance items

Still have questions? Contact us—we’re happy to help.